At Florencia Paris, we are committed to delivering high-quality products and ensuring customer satisfaction. Please read our return and refund policy carefully before making a purchase.

1. Eligibility for Returns

To qualify for a return, your item must:

  • Be in its original packaging, unused, and in the same condition as when you received it
  • Be returned within 7 days of the purchase date

Mandatory Conditions:

  • An unboxing video is compulsory when you first receive the package
  • The package must be completely sealed and unopened at the start of the video
  • The video must clearly show the condition of the package and product

Without a proper unboxing video, no claims (damage, defect, missing item) will be accepted

Important Notice (Strict Policy)

  • Once the perfume is received from the delivery partner, it cannot be returned under any circumstances
  • This applies whether the product is opened or unopened

This policy is strictly enforced due to hygiene, authenticity, and product integrity reasons

2. Non-Returnable Items

We do not accept returns or refunds for:

  • Perfumes that have been opened, tested, or used
  • Products without original packaging
  • Items damaged after delivery
  • Any order where the unboxing video is not provided
  • Any product once successfully delivered and accepted by the customer

3. Refund Process (Only for Eligible Cases)

If your case qualifies under damage/defect (with valid proof):

Steps:

  1. Contact us at: shopflorenciaperfume@gmail.com
    Include:
    • Order number
    • Issue details
    • Unboxing video + images
  2. Our team will review and verify your request
  3. If approved:
    • Refund will be processed to the original payment method
    • Timeline: 7–10 business days

4. Damaged or Defective Items

  • You must report damage/defect within 48 hours of delivery
  • A clear unboxing video is mandatory proof

If verified, we will:

  • Replace the product OR
  • Issue a refund

No claims will be accepted after 48 hours.

5. Exchanges

We only offer exchanges if:

  • The item is damaged or defective
  • Valid proof (unboxing video) is provided

To request an exchange, email us at:
shopflorenciaperfume@gmail.com

6. Contact Us

For any questions or support:

Florencia Paris
📧 Email: shopflorenciaperfume@gmail.com

Final Note (No Confusion Policy)

We maintain a strict no-return policy once the product is delivered, to protect product quality and prevent misuse.

If you are unsure about a purchase, we recommend confirming before placing the order.