At Florencia Paris, we aim to ensure that our customers are fully satisfied with their purchases. If you are not completely satisfied with your order, please review our return and refund policy below to understand our practices.

1. Eligibility for Returns

To qualify for a return, your item must:

  • Be in its original packaging, unused, and in the same condition as when you received it.
  • Be returned within 7 days of the purchase date.

Please Note:

  • Opened boxes or used perfumes are not eligible for return or refund due to hygiene and quality assurance reasons.
  • Items purchased on sale or through special promotions may have unique return conditions; please refer to the specific terms at the time of purchase.

2. Non-Returnable Items

We cannot accept returns or issue refunds for:

  • Perfumes that have been opened, tested, or used
  • Items not in their original packaging
  • Items damaged after delivery

3. Refund Process

If your return meets the eligibility criteria, follow these steps to initiate your return:

  • Contact Us: Reach out to us at shopflorenciaperfume@gmail.com with your order number and reason for the return. We will provide instructions and a return address.
  • Shipping: You are responsible for return shipping costs. We recommend using a trackable shipping service to ensure that the item reaches us safely.

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, a credit will be applied to your original payment method within 7-10 business days.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos and details of the issue. We will gladly replace the item or issue a refund after verification.

5. Exchanges

We only replace items if they are defective or damaged. For exchanges, please contact us at shopflorenciaperfume@gmail.com to discuss your options.

6. Contact Us

If you have any questions regarding our return and refund policy, feel free to reach out:

Florencia Paris
Email: shopflorenciaperfume@gmail.com

Thank you for shopping with Florencia Paris. We appreciate your understanding and support in upholding the quality of our products.